Yes, Emergency maintenance requests continue to be addressed by our well-trained maintenance team. Emergency work order requests are those that impact the life and safety of our residents and staff which include flooding, fire, electrical, gas, and essential appliances such as refrigerators, stoves, and AC units.
Non-emergency/cosmetic work orders have resumed as normal, and are being responded the order they are received.
In any event, we are required to confirm no one is sick with flu-like symptoms in the unit before completing the request. If you are ill, please understand we will not be able to complete your request until a later date, and you inform everyone in the household has been symptom-free for at least fourteen days. If we do not hear back from you, we will follow up to check your health status, maintenance needs, and schedule a maintenance visit.